At Zicam Electrical Supplies, your satisfaction is our top priority. We stand behind the quality of our products and we believe that we can work together with our customers to make every purchase a positive experience.

If you are not completely satisfied with your purchase, you may return it within 30 days of the receipt date, provided the item is unused, in its original packaging, and in the same condition that you received it. Please include a copy of the receipt or proof of purchase.

To initiate a return, please contact us at orders@zicam-supplies.co.uk. Once your return is approved, you will receive detailed instructions including a return shipping address. Please note that return shipping fees are the responsibility of the customer, and are non-refundable.

Upon receipt and inspection of the returned item, we will notify you via email. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Please do not send your purchase back to the manufacturer. Products with obvious signs of use, that have been opened, or are not in their original condition due to customer error, may not be eligible for a refund.

NOTE: This policy is subject to change without notice, and was last updated on 08.11.23.

Please check back periodically to ensure you have read and understand our most current returns policy.

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Unit 4, Forge Retail Park, Dudley Rd, Stourbridge DY9 8DU