At Zicam Electrical Supplies, we stand behind the quality of our products and the satisfaction of our customers. If you are not entirely satisfied with your purchase, our exchange policy makes it easy for you to get the product you’d prefer.


Policy Guidelines

  1. Product Eligibility: We accept exchanges for items purchased from Zicam Electrical Supplies that are in new, unused condition, with original packaging intact, within 30 days of the purchase date.
  2. Ineligibility: Items marked as final sale, discounted, or promotional items are not eligible for exchange.
  3. Exchange Process: To initiate an exchange, bring your item to any Zicam Electrical Supplies store along with your receipt, or contact our customer service via email at
  4. Processing Time: Please allow a maximum of 15 business days for us to process your exchange after we receive it.
  5. Exchange Value: Items will be exchanged at the original purchase price. If the new item costs more, you will be required to pay the difference. If it costs less, the difference will be refunded to you.


Please note our exchange policy is subject to change at our discretion and does not affect your statutory rights.

Contact us
Visit us

Unit 4, Forge Retail Park, Dudley Rd, Stourbridge DY9 8DU